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A Technical Support Technician is responsible for maintaining KVH’s global VSAT network to an agreed operational level to service both leisure and commercial markets. Technicians work with satellite providers, teleport operators, ViaSat’s Network Operations Center, VOIP/fax providers, and public/private network operators under the guidance of the Network Supervisor. Duties include: monitor network performance, perform necessary maintenance, and provide system diagnostic and hardware support to KVH’s customers. Network operation is a 24X7X365 responsibility. This is a hybird work arrangement with some work on site.
The Superyacht Airtime Sales Manager will maintain a thorough understanding of industry needs and provide a highly visible and proactive service that is aimed towards addressing customer requests and delivering a high-quality experience with a focus on current customer portfolio development, retention, and global expansion within the Superyacht market. This position will work closely with KVH Superyacht Group (SYG) and will be in direct contact with yacht owners, captains, engineers, ETOs, integrators and charter brokers to advise on airtime options including KVH Elite service, and assist in facilitating activations, plan changes, or customizations, as needed. This role will also be responsible for identifying and converting prospective clients to KVH via hardware sales and/or transition third party antennas to KVH service.
The financial analyst will play an important role in supporting the airtime financial operations team. Primary areas of focus will include development and implementation of detailed reporting tools to provide senior management with clear visibility into airtime revenue and subscriber trends. Qualified candidates will demonstrate strong technical skills including the ability to distill large data sets into actionable information. This is a full-time, onsite position at our Middletown, RI global headquarters.